Refund and Cancellation Policy

Payment structure

Projects are typically billed in milestones, commonly 50 percent to start and 50 percent on delivery, as stated in your proposal.

Cancellation by you

• Before work starts: the advance is refundable less any payment gateway or bank charges.
• After work starts: the advance covers the discovery, planning, and design work already begun and is non-refundable. If you cancel mid-project you pay for work completed up to that point, and we deliver the files completed to date once any amount due is paid.

Refunds

We do not refund fees for work that has been delivered and approved, for third-party costs already paid on your behalf (domains, hosting, licenses, stock assets), or for delays caused by late feedback or content. If we cannot deliver the agreed scope, we will either fix it at no extra cost or refund the portion of fees for the undelivered scope.

Retainers and ongoing services

Monthly services can be cancelled with 30 days written notice. Fees for the current month are not refundable.

Cancellation by us

We may pause or end an engagement if payments are overdue by more than 14 days or if we are asked to do something unlawful or unethical. We will refund the unused portion of any prepaid fees for work not yet started.

Timelines

Delivery dates are estimates tied to receiving timely content, feedback, and approvals. Delays caused by the client move the dates by the same amount.

How to request a refund or cancellation

Email hello [at] veryn.digital with your name, project, and reason. We respond within 5 business days. Approved refunds are paid to the original payment method within 10 business days.